First National Bank & Trust’s former North location, now FNB Digital Banking Services & Support Center. Digital Services team, L-R: Mikki Hall, Kayley Farley, Steve Bartolac.
First National Bank & Trust’s renovation and conversion of its former North Branch location has been completed, with the team now in place and assisting online banking customers, as well as developing and testing future banking tech products.
“Technology in the banking industry is evolving at an accelerated rate,” said Steve Bartolac, First National Bank & Trust Digital Strategy & Innovation Officer. “To meet this challenge head-on we have created a Digital Services team to both manage the pace of change, and to service our customers as efficiently as possible. As part of this initiative we’ve converted our former North branch to the Digital Banking Services & Support Center, complete with a full remodel and technology improvements which will streamline the bank’s ability to support current and new digital offerings.”
In addition to being able to contact the Digital Services team by phone at 906-774-2200 or via email at digital@fnbimk.com, a recently added mobile app feature (pictured below) now allows customers to contact the team directly with a secure, encrypted in-app messaging system.
